Privacy Policy

Welcome to Tirumala Rest Houses ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tirumala.org (the "Site"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

1. Information We Collect

1.1 Information You Provide Voluntarily

We may collect personal information that you voluntarily provide when you:

• Fill out an accommodation inquiry or booking request form
• Subscribe to our newsletter or pilgrimage tips
• Contact us via email or phone
• Leave a comment or review on the Site

This information may include your name, email address, phone number, city/state of residence, travel dates, and any message you provide.

1.2 Information Collected Automatically

When you visit our Site, our servers may automatically log certain information, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring URL (the page that linked you to our Site)
• Device type (desktop, mobile, tablet)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies (web beacons, pixels) to enhance your experience, analyse Site usage, and serve relevant content. You may control cookie settings through your browser preferences; however, disabling cookies may affect Site functionality.

We use the following types of cookies:

• Essential Cookies: Necessary for the Site to function (e.g., session management).
• Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the information you request
• Process accommodation booking requests and send confirmation communications
• Send newsletters, pilgrimage tips, and promotional content (only if you opt in)
• Improve the content, design, and functionality of the Site
• Analyse Site usage and visitor behaviour in aggregate
• Comply with legal obligations
• Prevent fraudulent activity and protect the security of the Site

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist in operating the Site (e.g., hosting providers, email delivery services, analytics platforms). These parties are bound by contractual confidentiality obligations.
• Legal Requirements: We may disclose information if required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for any other purpose with your explicit consent.

Note on Official TTD Bookings: Actual accommodation reservations at Tirumala are processed through the official TTD booking systems at ttdsevaonline.com and tirumala.org. We are an informational guide website and do not directly process payments or bookings on behalf of TTD.

4. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, unless a longer retention period is required by law. Contact form submissions are typically retained for 12 months. Analytics data may be retained for up to 26 months.

5. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include HTTPS encryption, secure server configurations, and access controls.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Third-Party Links

Our Site contains links to third-party websites, including the official TTD portals (tirumala.org, ttdsevaonline.com). These sites have their own privacy policies, and we have no control over or responsibility for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately so we can delete it.

8. Your Rights (Indian & International Users)

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete data.
• Right to Deletion: Request that we delete your personal data (subject to legal obligations).
• Right to Withdraw Consent: If processing is based on consent, you may withdraw it at any time.
• Right to Opt-Out of Marketing: Unsubscribe from our newsletter at any time via the unsubscribe link in emails.

To exercise any of these rights, please contact us at privacy@tirumala.org.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of the Site after changes constitutes acceptance of the updated Policy.

10. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy, please contact us:

• Email: privacy@tirumala.org
• Phone: +91-877-2277777
• Address: Tirumala Rest Houses Information Centre, Tirupati – 517 501, Andhra Pradesh, India